Customer Story
We Crafted a QA/QC Program and Expanded Konrow’s Supplier Network for Elder-Friendly Keypad Phones
Our targeted QA/QC program expanded Konrow’s supplier network, delivering immediate improvements in product quality (AQL) and production efficiency from day one.
Headquarters
Marseille, France
Produced Units
1,000,000+ units
Industry
Consumer Electronics
Owned by
HEM France Co.
About the Company
Konrow is a leading mobile phone brand known for offering affordable, high-quality devices. The company focuses on creating user-friendly mobile phones, with a special emphasis on designing elder-friendly keypad phones for a growing market of senior consumers.
HEM France company, wholesaler in cell phones, tablets and accessories since 2003. The company offers professionals a wide range of products from leading manufacturers like+ Samsung, Nokia, Apple, Honor, Motorola, Xiaomi, Doro and more.
The Challenge
Konrow faced challenges with maintaining consistent product quality across their suppliers, and the existing supply chain lacked the efficiency needed to meet rising demand for their elder-friendly phones. Additionally, some of the suppliers in their network did not meet the stringent quality standards required for such sensitive product categories.
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How We Helped
Our team stepped in to craft a comprehensive Quality Assurance and Quality Control (QA/QC) program that streamlined product evaluation and enhanced supply chain reliability. We also expanded Konrow’s supplier network by vetting and onboarded new, high-quality suppliers to meet the production demand for their elder-friendly phones. By working closely with suppliers, we improved both product quality and delivery timelines, ensuring a smoother process for scaling production.
The Results
- Improved Quality: The QA/QC program significantly reduced defects, enhancing the final product’s quality and reliability.
- Streamlined Supply Chain: By adding new suppliers and improving the existing network, we ensured faster, more efficient production.
- Cost Efficiency: The revamped process lowered production costs while maintaining high standards of quality.
- Faster Time-to-Market: With improved supplier coordination, Konrow was able to meet tight deadlines, bringing products to market more efficiently.
Our work with Konrow not only helped them overcome immediate supply chain challenges but also set them on a path for long-term growth in the elder-friendly mobile phone sector.
